Terms of Service

These Terms are a legally binding agreement between you and Clear Data Decisions, LLC (operating DropRoom).

1. Acceptance

By creating an account or using DropRoom (the "Platform"), you confirm you have read, understood, and agree to be bound by these Terms and the Privacy Policy. If you do not agree, do not use the Platform.

2. About DropRoom

DropRoom is a technology tool for community group-buy organizers ("团长") that helps them turn supplier lookbooks into orderable products and manage group orders, batched arrivals, notifications, payment logging, and shipping/pickup through an SKU-level state machine. DropRoom is strictly a neutral technology tool provider — we do not participate in, intervene in, or become a party to any commercial transaction, financial arrangement, or agreement between organizers and buyers, and we do not sell, buy, or facilitate any sale of goods or services.

3. Accounts

• You must be at least 18 years old to create an account.
• You must provide accurate information, are responsible for all activity under your account, and must keep your account secure.
• You may not share your account, create accounts for others, or impersonate anyone without authorization.
• We may suspend or terminate accounts that violate these Terms, at our discretion.

4. Organizer Responsibilities

Organizers using DropRoom agree to:

• Provide accurate, truthful, non-misleading product information (including price, specs, images)
• Hold the necessary rights to content they upload (including images/lookbooks) and not infringe any third party's intellectual property
• Coordinate shipping/pickup, timing, and any changes directly with buyers
• Communicate group-order and fulfillment status to buyers promptly and clearly
• Not coordinate the distribution of counterfeit, recalled, prohibited, or illegal goods
• Independently manage all financial arrangements, collection, and fulfillment, and be solely responsible for all applicable taxes and legal compliance — DropRoom does not collect buyer payments or withhold/remit any taxes

5. Buyer Responsibilities

Buyers agree to:

• Provide accurate information when participating
• Arrange and handle all payment directly with the organizer, off-platform
• Coordinate pickup or logistics with the organizer promptly
• Communicate respectfully and lawfully with organizers and other participants

6. Payments (Important)

• DropRoom does not process, hold, facilitate, escrow, or settle any money between buyers and organizers. All amounts, methods, timing, and related disputes are the parties' sole responsibility off-platform. Any payment status shown on the platform is user-entered coordination text; DropRoom does not verify, authorize, warrant, or audit it.
• Platform fees: DropRoom is currently free. If we charge organizers in the future, it is solely between the organizer and DropRoom, via a third-party PCI-compliant processor, and entirely unrelated to buyer↔organizer money.

7. User-Entered Tracking Tools (Payment/Shipping/Pickup/Inventory Status)

The Platform provides organizational features letting organizers record and track fulfillment metrics, including but not limited to payment status, shipping progress (e.g., "in transit", "ready for pickup"), tracking numbers, and inventory levels. All such data is entered entirely by users. DropRoom does not verify, validate, or audit any user-submitted payment, inventory, shipping, or tracking information, makes no representations about and assumes no liability for its accuracy, completeness, or reliability, and you rely on it at your own risk.

8. Notification Delivery

The Platform sends transactional notices by email. We use reasonable efforts to deliver them but do not guarantee any email will be delivered, delivered on time, or not land in spam; delivery depends on third parties and your email provider and may be delayed or fail. Do not treat platform emails as your sole source of critical information.

9. Intellectual Property & Content

• The Platform itself (software, design, trademarks) is owned by Clear Data Decisions, LLC.
• You retain rights to content you upload but grant us a non-exclusive license to host and display it as necessary to operate the Platform.
• You warrant you hold the rights to content you upload. Copyright complaints (DMCA): if you believe content infringes your copyright, send a notice to legal@droproom.net (identifying the work, the infringing location, your contact information, and a good-faith statement). We will process it under the DMCA and may remove the content and terminate repeat infringers.

10. Dispute Resolution Between Users

DropRoom bears no responsibility for any dispute between organizers and buyers (including product, service, pricing, quality, delivery, pickup, or direct payment). Such matters must be resolved by the parties themselves. By using the Platform you agree not to hold DropRoom responsible for any such dispute, and to indemnify and hold harmless DropRoom and its members and officers from any claims, damages, losses, or costs (including reasonable attorneys' fees) arising from your use of the Platform or disputes between users.

11. Disclaimers

The Platform is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied (including merchantability, fitness for a particular purpose, and non-infringement). We do not warrant the accuracy of any group-order information, the identity or reliability of any organizer or buyer, uninterrupted or error-free operation, or the successful completion of any group order.

12. Limitation of Liability

To the maximum extent permitted by Tennessee and applicable law: DropRoom and its operators are not liable for any indirect, incidental, special, consequential, or punitive damages (including disputes between organizers and buyers, uncompleted group orders, data loss, or economic loss); and our total cumulative liability will not exceed the greater of the amount you actually paid DropRoom in the 12 months before the event giving rise to the claim, or US$100.

13. Changes & Termination

We may modify, suspend, or discontinue the Platform or any feature at any time without notice. We may suspend or terminate your account for violating these Terms or for operational reasons. On termination, your license to use the Platform ends; Sections 6, 10, 11, 12, and 15 survive.

14. Force Majeure

We are not liable for any delay or failure to perform due to events beyond our reasonable control (e.g., natural disasters, war, strikes, network outages, third-party provider failures, or government actions).

15. Arbitration & Class Action Waiver (Please Read Carefully)

To the extent permitted by law, any dispute arising out of these Terms or your use of the Platform shall be resolved by binding individual arbitration in Knoxville, Tennessee under applicable arbitration rules, not in court; you and we each waive the right to a jury trial and to participate in any class action or class arbitration. Disputes that qualify for small-claims court, and requests for injunctive relief regarding intellectual property, are exempt from this Section.

16. Governing Law & Venue

These Terms and your use of the Platform are governed by the laws of the State of Tennessee, USA, without regard to conflict-of-laws principles. To the extent Section 15 does not apply, any action shall be brought exclusively in the federal or state courts located in Knox County, Tennessee, and you consent to their personal jurisdiction and venue.

17. General

• Severability: if any provision is held invalid, the rest remain in effect.
• Entire agreement: these Terms and the Privacy Policy are the entire agreement between you and us regarding the Platform.
• No waiver: our failure to enforce a right is not a waiver.
• Assignment: you may not assign this agreement without our consent; we may assign freely.
• Feedback: any feedback or suggestions you give us, we may use without restriction or compensation.

18. Contact Us

Questions about these Terms: legal@droproom.net, or Clear Data Decisions, LLC, Knoxville, Tennessee, USA.